PRIVACY POLICY
1. Introduction
1.1) Users of the Platform and any of its features shall be bound by this Privacy Policy and all its subsequently modified versions.
1.2) Capitalized terms used but not defined in this "Privacy Policy" shall have the meanings ascribed to them in the Company's Terms of Service (the "Terms of Service"), the latest version of which is available at https://www.doryde.com/terms/.
1.3) "Personal Information" is information through which Users can be directly or indirectly identified, such as their name, e-mail address, telephone number, password, Services purchased, driver's license, etc. (provided that the Company can connect them to the Users' email address). It includes limited personal data connected with use of the Platform e.g. IP address, geo-location, and operating system.
1.4) The Company respects the privacy of its Users and is committed to protect its Users' Personal Information in all respects. In this regard, this Privacy Policy describes what information the Company collects, the purpose, use and disclosure of such information and the reasonable security practices and procedures followed by the Company in respect of Personal Information. This Privacy Policy also explains the Users' rights regarding their Personal Information.
1.5) By using or accessing the Platform, Users agree to the terms and conditions of this Privacy Policy. The Users also expressly consent to the Company's use and disclosure of their Personal Information in any manner as described in this Privacy Policy. At any time, the Users have the right to not provide the Company with certain information, or withdraw their consent with respect to the collection, processing or disclosure of the same. Please note however, that in such cases, the Company reserves the right to limit the Services offered to such Users, or refuse the provision of such Services in their entirety.
2. Collection of Personal Information
2.1) The Company receives Personal Information from the Users in the following cases:
2.1.1) Registering an Account: The Company stores the information that the Users provide to the Company when Users create an account on the Platform (including email address, phone number, name, password, address and additional information Users may voluntarily provide to the Company).
2.1.2) Transactions: The Company collects certain information while providing the Services to verify Users' identity, date, location and type of Service request.
2.1.3) Use of the Location Services: doryde collects device location from both service seekers and service providers to enable core app features such as plotting routes, calculating distances and fares, matching customers with nearby drivers, providing real time ETAs, and supporting delivery pickups and dropoffs. Location data is transmitted to our servers and used only for providing and improving the service. Users can disable location access at any time through device settings or by turning off location sharing in the app.
2.1.4) Use of the Platform: The Company stores details of any pictures/materials shared by Users for publication on the Platform, social media and details pertaining to any promotion sponsored by the Company. Additionally, the Company collects and stores details pertaining to User visits to the Platform (such as pages visited) and User interactions with any e-mails that the Company sends to such Users. For more information, please see the Company's policy on cookies below.
2.2) Cookies
2.2.1) The Company uses cookies and other technology like pixel tags for the purposes described below. Cookies are small files which are sent from the Platform and then stored on Users' devices. Pixel tags, also called web beacons are clear image (i.e. non-visible) files that may be placed on the Platform which request information from User devices (collectively, "Cookies").
2.2.2) The Company sometimes collects information from visits to the Platform and uses this data to analyse trends and statistics and to help provide better customer service. This information is sometimes known as "clickstream data".
2.2.3) Cookies may be set in User devices when the Users access the Platform or may be set when Users visit third party websites or Platforms.
2.2.4) Users are free to suitably modify the Platform settings if the Users do not wish to accept cookies, but please note that changing such settings in the Platform may affect User experience therein and the Company's ability to effectively deliver the Services.
2.3. Types of Cookies
2.3.1) The Company use Cookies for different purposes, which can be categorised as follows:
2.3.1) Required Cookies: These Cookies enable the Users to navigate the Platform and use its features, such as accessing secure areas of the Platform and using the Services. Each time the User log into the Services, a Cookie containing an encrypted, unique identifier tied to the User's account is placed on the User's browser. These Cookies allow the Company to uniquely identify the User when using the Platform and to process the online transactions and requests.
2.3.2) Functional Cookies: These Cookies are required for the Platform to function. They include, for example, Cookies that enable Users to log in. They may also enable the Company to recognise Users when Users return to the Platform and store information about User preferences, so they allow the Company to customise the Platform according to individual preferences (such as the language chosen by the Users, changes made to text size and fonts, etc.). the Company uses local shared objects, also known as "Flash" cookies, to store the User's preferences or display content based upon what Users view on the Platform to personalise the User's visit.
2.3.3) Performance Cookies: These Cookies collect information about how the Users use the Platform, including which pages the Users go to most often and if they receive error messages from certain pages. These Cookies do not collect information that individually identifies a User. All information these Cookies collect is aggregated and anonymous. It is only used to improve how the Company's Platform functions and performs. From time to time, the Company engage third parties to track and analyse usage and volume statistical information from individuals who visit the Platform. The Company may also utilize "Flash" cookies for these purposes.
2.3.4) Targeting/Advertising Cookies: The Company may engage third parties to track and analyse usage and volume statistical information from the Users who visit the Platform. The Company may use Cookies delivered by third parties to track the performance of the Company's advertisements, such as Google Analytics. For example, these Cookies remember which browsers have visited the Platform. The information provided to third parties does not include Personal Information, but this information may be re-associated with personal information after the Company receives it.
2.3.5) Analytical Cookies: These Cookies analyse how the Users navigate around the Platform (pages visited, links used etc.) or use e-mails the Company sends to the Users. They enable the Company to better understand the interests of the Users and to improve the Platform.
2.3.6) Third-party advertising: The Company uses third-party service providers to display advertisements (banners or links) on the Company's behalf across the internet. These advertising service providers may collect information about visits to the Platform and interactions with the Services, as well as the User visits to other websites. Such information does not include User names, addresses, e-mail addresses but may contain Platform related information.
3. Purpose and Usage of Personal Information
3.1) All Personal Information collected is specific and utilised based on the specific Services which the User wishes to participate in or access, and is utilised for the purpose of providing such Services as requested by the User. Additionally, the Personal Information collected is utilised for the following purposes:
3.1.1) Transactions: Personal Information is used to administer accounts, process Service requests, generate tickets/transaction records, etc.,
3.1.2) Analytics: The Company uses and collects Personal Information to help learn more about the Users' preferences (to enable the personalisation of the Platform or any offers according to User interest and preference), to help address problems with and improve the Platform, to analyse trends and statistics, and to present content with the most clarity and usability.
3.1.3) Advertising: The Company presents information to our online advertisers and brand holders to help them understand our audience and confirm the value of advertising on the Platform, it is usually in the form of aggregated statistics on the traffic to various pages within the Platform. When Users register on the Platform, the Company may contact such Users from time to time to update User information so as to provide features which may benefit the Users.
3.1.4) Direct marketing: The Company will only contact the Users for direct marketing purposes per emails or text message when Users have given the Company prior consent. Users may opt-out from receiving further marketing messages at any time by sending an e-mail to tools@sevana.online
3.1.5) Securing the Company's assets: The Company may also use Personal Information to protect the security or integrity of the Platform and the Company's business.
3.1.6) Legal Proceedings: In the event the Company are required to respond to any legal proceedings, including any legal notices or court orders, User Personal Information may be disclosed pursuant to such legal proceedings.
4. Disclosure and Sharing of Information
4.1) The Company treats Personal Information as strictly confidential.
4.2) The Company may involve other companies in providing the Services to Users with whom the Company may share User Personal Information such as third party service providers for data analytics, payments or other similar purposes. Where the Company engages such service providers that use Personal Information, the Company will ensure that such Personal Information is processed for specific purposes and according to the contractual terms entered into between the Company and the Users.
4.3) Additionally, the Company reserves the right to share, disclose and transfer User's Personal Information collected hereunder with its affiliates or the owner of the domain under such specific contractual terms. In the event the Company sells or transfers all or a portion of its business assets, consumer information may be one of the business assets that are shared, disclosed or transferred as part of the transaction.
4.4) The Company may also share Personal Information where necessary to comply with any legal obligation, or in order to enforce or apply the Terms of Service or any other agreements.
4.5) Personal Information is likely to be used for required purposes, though the Company reserves the right to use for any related or third-party services.
4.6) Prior to the use or disclosure of Personal Information for any reasons other than as stated above, the Company will ensure that Users are intimated of the same in a timely manner.
4.7) The Company will take reasonable steps to ensure that all dealings in Personal Information, shall be:
4.7.1) processed lawfully, fairly and in a transparent manner;
4.7.2) obtained only with the consent of the information provider;
4.7.3) available for review by the information provider, as and when requested;
4.7.4) kept secure against unauthorized or unlawful processing and against accidental loss, destruction or damage, as per the prescribed standards;
4.7.5) collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes and
4.7.6) collected, only when:
4.7.6.1) the information is collected for a lawful purpose connected with a function or activity of the Company; and
4.7.6.2) the collection of the sensitive personal data or information is considered necessary for that purpose.
Third Party Links
The Platform may also include links to third party websites. Such websites are governed by their respective privacy policies and terms of use, which are beyond the Company's control. Once the User leaves the Platform, use of any information provided by the User is governed by the privacy policy of the operator of the website which the User is visiting. The Company expressly disclaims any responsibility for the privacy practices or the content of such third party websites.
Security Procedures
6.1) The Company strives to ensure the security, integrity and privacy of Users' Personal Information and to protect Personal Information against unauthorised access, use, disclosure, alteration or destruction. the Company maintains reasonable security practices and procedures and is in compliance with IS/ISO/IEC/27001 (Information Technology – Security Techniques Information Security Management Systems – Requirements). the Company's databases are stored on servers secured behind a firewall; access to such servers being password-protected and strictly limited based on a need-to-know basis.
6.2) The Users understand that no security system is impenetrable and the Company does not guarantee the security of its database, and as such disclaims all responsibility for any breach of security or any action of any third parties that are receiving User's Personal Information.
Retention of Data
The Company retains and continues to utilise Personal Information for as long as necessary until: (i) the relevant purposes for the use of such Personal Information pursuant to contractual arrangements are completed; or (ii) as mandated under applicable law, regulations, or legitimate business purposes.
Access to and Updating Personal Information
8.1) The Users may contact tools@sevana.online in order to view and change the Personal Information provided within the Platform. The Users may also ask to erase, restrict or port their Personal Information and further intimate object, if any, to use of Users' Personal Information by the Company. Additionally, Users may access information the Company holds about Users, and request a correction where data is incorrect or a deletion of the data, unless the Company has to retain the data for legal reasons.
8.2) Users are solely responsible for the accuracy of the Personal Information provided, and for any changes, updates or modifications to such information.
Changes to the Privacy Policy
This Privacy Policy was posted on 01 August 2025. The Company reserves the right to periodically review change the Privacy Policy to incorporate such future changes as may be considered appropriate. Any material changes to the Privacy Policy will be posted on this page and where appropriate, notified to Users by e-mail. Any Users' continued usage of the Platform after such changes constitutes their consent to such changes. Users are encouraged to check the Privacy Policy regularly so as to be aware of modifications, if any.
Contact Us
Any questions, clarifications, concerns or grievances with respect to this Privacy Policy or the Company's practices concerning Personal Information may be addressed to the grievance officer at:
CEO
Sevana Mobility Solutions Pvt Ltd
Kochi, Kerala
Email : jay@sevana.online
PLATFORM DISCLAIMER
By continuing to access this Platform, you hereby confirm that you have read and understood the latest versions of the Privacy Policy and the Terms of Service and confirm your unconditional acceptance of the same by clicking the box below or continuing to use the services, platform, website and or app.
Other General Covenants
1. You confirm that, for registration/ creation / use of an account on the Platform and providing the Services or seeking services, that you are 18 years of age and not restricted by any legal, regulatory, judicial, quasi-judicial or other authority, to access the Platform or provide or use the services, including to enter into transactions. You shall provide any / all Information the company that are only true, accurate, current, and complete Information. You acknowledge that the responsibility to provide correct Information, including the contact information, name, mobile number and any other information as required in connection is your sole responsibility. You understand you must take responsibility and confirm to ensure that no mistakes and errors are there in the Information you provide. The company shall not be responsible to verify the accuracy of the Information provided by you. The terms and conditions and privacy policy imposes valid and legally binding obligations on you and are enforceable against you at any time. You shall be always in compliance with the required Motor Vehicle Acts / Rules / Regulations of the respective State Government or Central Government of India, Food Safety and Standards Act 2006 where applicable and any other applicable laws (including rules, regulations and orders notified thereunder). All users / riders / seekers / providers shall keep confidential all data obtained during the user of the platform / web / app. Anyone using such data without required permission[s] either of the company or other user[s] shall be solely responsible for such actions and must face the consequences themselves.
2. The users represent, warrant and covenant to the company and other users that they have at least two years of driving experience and no proceeding is pending or have been convicted of driving under the influence of drugs or alcohol and or any cognizable or other offence[s] under the criminal procedure laws which shall including fraud, sexual offences, use of a motor vehicle to commit cognizable offence, or of any crime involving property damage, theft, acts of violence, or acts of terror, in the past four years and or current and have no pending fines or dues or such fees payable as applicable to you or the vehicle.
3. All non-public information relating to us or disclosed by us or our affiliates to you that is designated as confidential or that, given the nature of the information or the circumstances surrounding its disclosure, reasonably should be considered as confidential. Confidential information includes but is not limited to: (a) contents / information relating to Services and Platform; (b) information relating to our or our affiliates or business partners' technology, software, customers, business plans, product plans and designs, promotional and marketing activities, finances and other business affairs; (c) third-party information including that of customers which we are obligated to keep confidential; (d) the nature, content and existence of any discussions or negotiations between you and us or our affiliates; and (e) any other information which should be reasonably kept confidential.
4. The users shall be solely and fully responsible for maintaining the confidentiality of their credentials (username, password, etc.) provided upon registration by you, and the Company is not liable for any loss you may incur as a result of someone else using your account or details, with or without your knowledge. You accept that you are responsible for all activities in or from or through your account and take all and required security and controls not to let others use the same. You shall bring to the immediate notice of the company any changes. The company shall not be responsible for any breach of security and or unauthorized use of your account.
5. For the use and case of delivery and or cargo services, at no time whatsoever will the users or providers open, change, pilfer, damage, or do things to the parcels that provider / user is not explicitly permitted during the course of providing such service. The company may monitor all information, chats and or calls both for the purpose of training and better customer services and shall offer customer complaint services and you shall be deemed to have provided your acceptability and consent of the same.
6. The company shall either directly or indirectly through its affiliates or third parties, including other users shall communicate with you in connection with the platform / app or the services, electronically including push notifications or through phone calls, WhatsApp messenger application, email, in-app chat or in writing including any other modes convenient and all users provide their consent for such all communications.
7. All users indemnify, defend and hold harmless, the Company, its affiliates, licensees and its officers, directors, agents and employees, (including, without limitation to costs and expenses incurred in preparing and defending against or prosecuting any litigation, claim, action, suit proceeding or demand) from and against any claim, liability, obligation, loss, damage, deficiency, assessment, judgment, cost or expense of any kind or character, arising out of or in any manner incidental, relating, or attributable to any inaccuracy, breach, or failure by the any user to perform its obligations or the applicable laws in relation to performance of any all services while using the platform / web / app.
8. The Company reserves the right, at your expense, to assume the exclusive defence and control of any matter for which you are required to indemnify The Company, including rights to settle, and you agree to cooperate with The Company for such defence and settlement. The Company will use reasonable efforts to notify you of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it.
9. All users shall not do anything which the Company reasonably believes to be disreputable or capable of damaging the Company's integrity and reputation and will comply with all applicable laws of the Republic of India. This shall include but not limited to unauthorized use of your account vehicle; no assignment or otherwise transfer your account, vehicle or service to any other person or legal entity; not use the platform / app to cause inconvenience or nuisance or difficulties to any other user or the company or unlawful purposes, sending or storing all unlawful material or messages or images for any purpose; consume drugs or alcohol or any such materials prior to or during the service provision; shall not harm or cause harm to the platform / app / the company free by any device, tool, technological or IT related files or systems of software that may affect partially, fully or permanently or temporarily the platform / website / app with or without intention to create damage; not clone or copy or use the platform / website / app; and shall not spam or create unwarranted or unsolicited messages or images to any and all users of the platform / website / app either through the app or directly.
10. No upload, display, share, host, publish or transmit any information that does not belong to you and anything that is prohibited by law and regulations including but not limited to infringement of others' rights, patents, copyrights, trademarks and damaging to children and shall not seek funding or marketing or selling or seeking advertisement or solicitation of any sort. You shall be no means commit or cause to commit or display or provide anything that is prohibited any and all laws and regulations in force and that may be come in force during your use of the platform / web / app.
11. Any and all services are provided "as is" and "as available." The company does not claim any explicit or implicit representations and warranties, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement and the company has made no representation, warranty, or guarantee regarding the reliability, timeliness, quality, suitability or availability of the services or any services or goods requested through the use of the services, or that the services will be uninterrupted or error-free. The company cannot and does not guarantee the quality, suitability, safety or ability of other users or any third-party providers. All users agree that the entire risk arising out of your use of the services, and any service or good requested in connection therewith, remains solely with you, to the maximum extent permitted under applicable law.
12. The Company shall not be liable to any user / rider / provider for any condition, suitability, quality, merchantability, and fitness for any purposes in respect of the platform or the Services provided through the platform and is not liable for any civil, criminal, tortious, or any other liability, that may accrue as a consequence of the use and access of the Platform. Any use and or contract or engagement between the users are exclusively between them and by mutual consent and own volition and agreement and the company is not a party to the same. So also, the company shall not be responsible in any way whatsoever for any action or inaction or behaviour or quality of person or the vehicle or services provided by any user / provider. The company does not and cannot confirm the accuracy or endorse or provide as reliable any information or message obtained or used or derived from the platform / website / app. In any and all cases, and without limiting any of the above or other terms and conditions the company's aggregate liability and or obligation or compensation for any act of commission or omission or damage or negligence or any other and all issues shall not exceed an amount of Rs.1,000/= [Rupees One thousand Only] at any time.
13. All terms and conditions and Privacy Policy terms and conditions and general covenants are applicable to all users / providers / riders / seekers who use the platform / website / app whether or not such terms and conditions are explicitly or directly linked to any one or all such users. For avoidance of doubt, anyone who uses the platform / website / app of the company are subject to all the above terms and conditions.